Customer Satisfaction Survey | LECA Solutions

CSS

Encuesta de satisfacción de cliente v1

Project information

Client(Required)

Project name(Required)

Project leader from client(Required)

End date

Untitled

First Choice

Second Choice

Third Choice

Satisfaction survey

Satisfaction survey

Scale 1 = Did not meet expectations; 2 = Partially met expectations; 3 = Met expectations; 4 = Met all expectations and exceeded some expectations; 5 = Exceeded expectations

Did not meet expectations	Partially met expectations	Met expectations	Met all expectations and exceeded some expectations	Exceeded expectations

Evaluación del Proyecto

Category	KPI	Description	Evaluation
Objective achievement	Degree of fulfilment of expectations	Client's assessment of how the project met initial expectations	Did not meet	Partially met	Met	Met and exceeded	Exceeded
Delivered work quality	Perceived work quality	Client's assessment of the overall quality of the deliverables, considering accuracy, relevance, and added value
Deadline compliance	Compliance with delivery deadlines	Client's assessment of whether the deadlines were respected
Project communication & management	Communication clarity & effectiveness	Client's evaluation of the clarity and effectiveness of communication throughout the project
Change management & flexibility	Adaptability to changes and team flexibility	Client's evaluation of how LECA Solutions handled requested changes during the project and the flexibility and willingness of the team to adjust to emerging needs
Value for money	Perceived value for cost	Client's opinion on whether the value delivered was commensurate with the project's cost
Overall satisfaction	Overall project satisfaction	Client's overall satisfaction with the project
Overall satisfaction	Likelihood to recommend LECA Solutions (net promoter score - NPS)	Measure of how likely the client is to recommend LECA Solutions' services to others